Cancellation Policy

Order Cancellation Policy

At CHIFENCHY, we understand that sometimes plans change. If you need to cancel your order, please review our cancellation policy below.

⏰ Cancellation Timeframe

You may cancel your order within 1 hour of placing it. We strive to process orders quickly, and after this timeframe, your order may have already entered the processing or shipping phase.

❌ How to Cancel an Order

  • Contact us immediately at contact@chifenchy.shop with your order number and a request to cancel.

  • Our customer service team will check the order status and, if it’s still within the 1-hour window, assist in canceling the order.

  • If the order has already been processed or shipped, we will guide you on the next steps, which may include initiating a return.

💳 Refund for Cancelled Orders

If the cancellation is successful within the 1-hour timeframe, a full refund will be issued to your original payment method.
Please allow a few business days for the refund to appear in your account, depending on your payment provider.

⏳ Late Cancellation

Unfortunately, we cannot guarantee cancellations after the 1-hour window, as the order may already be in fulfillment.
In such cases, please refer to our [Return and Refund Policy] for further assistance.

📬 Contact Information

For cancellation requests or any inquiries, contact us at contact@chifenchy.shop. Our friendly customer service team is ready to help.

📌 Policy Updates

CHIFENCHY reserves the right to update or modify this Cancellation Policy at any time. Changes will take effect immediately upon posting on our website.

Thank you for choosing CHIFENCHY. We appreciate your understanding and cooperation.