Thank you for shopping with CHIFENCHY. We strive to ensure your satisfaction with every purchase. If you are not entirely happy with your order, we're here to help.


📅 30-Day Return Policy

You have 30 calendar days from the date of delivery to return eligible items for a refund or exchange.
To be eligible for a return:

  • The item must be unused, in the same condition that you received it

  • It must be in its original packaging


🔁 How to Initiate a Return

  1. Contact us at contact@chifenchy.shop to inform us of your intention to return an item

  2. Provide your order number, the item(s) you wish to return, and the reason for the return

  3. Our customer service team will guide you through the return process and provide a return authorization


🚚 Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

  • A mistake on our part

  • A defective or damaged product

We recommend using a trackable shipping service to ensure safe delivery.


💳 Refund Processing

Once your return is received and inspected, you’ll receive an email regarding the approval or rejection of your refund.
If approved:

  • A refund will be processed

  • A credit will be applied to your original payment method

  • Timing depends on your payment provider


🔄 Exchanges

If you wish to exchange an item:

  • Please follow the return process

  • Then place a new order for the desired item
    (Exchanges are handled separately from returns.)


⚠️ Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at contact@chifenchy.shop.
We’ll guide you through a replacement or refund process as quickly as possible.


📬 Contact Information

For any questions or concerns about our Return and Refund Policy, please reach out at contact@chifenchy.shop. We're here to assist you.


🔄 Policy Updates

CHIFENCHY reserves the right to update or modify this Return and Refund Policy at any time. Changes will take effect immediately upon posting to our website.


Thank you for choosing CHIFENCHY. We appreciate your trust in our products and are committed to providing excellent customer service.